Privacy Policy

Introduction

infinitrixis B.V. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website infinitrixis.world, use our services, or interact with us in any way.

This policy applies to all personal data processing activities carried out by infinitrixis in connection with our construction data visualisation services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Collection

The data we collect from you may include the following categories of personal information:

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Communication Data: Any information you provide when you contact us via email, phone, contact forms, or other communication channels
• Project Information: Details about your construction projects, requirements, and specifications when you engage our services
• Account Information: If you create an account with us, we collect your login credentials and profile information

Information Collected Automatically

• Technical Data: IP address, browser type, operating system, device information, and website usage patterns
• Analytics Data: Information about how you interact with our website, including pages visited, time spent, and user journey data
• Cookie Data: Information collected through cookies and similar tracking technologies as described in our Cookie Policy

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests, contractual necessity, or your consent:

• Service Delivery: To provide, maintain, and improve our construction data visualisation services
• Communication: To respond to your enquiries, provide customer support, and send you important service-related communications
• Business Operations: To manage our business relationship with you, process payments, and maintain accurate records
• Website Improvement: To analyse website usage, optimise user experience, and develop new features
• Marketing: With your consent, to send you information about our services, industry insights, and promotional materials
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our systems, prevent fraud, and ensure the security of our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as hosting providers, analytics services, and payment processors
• Legal Requirements: We may disclose your information when required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so

International Data Transfers

As we operate internationally and use service providers located in various countries, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or other approved transfer mechanisms

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are based on:

• Client Data: Retained for the duration of our business relationship plus 7 years for legal and tax compliance purposes
• Website Analytics: Retained for up to 26 months or as configured in our analytics settings
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Legal Documentation: Retained as required by applicable laws and regulations

After the retention period expires, we will securely delete or anonymise your personal data unless we are required to retain it for legal purposes.

Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data
• Right to Erasure: You can request that we delete your personal data in certain circumstances
• Right to Restrict Processing: You can ask us to limit how we use your personal data
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
• Right to Lodge a Complaint: You can complain to a supervisory authority if you believe we have violated your data protection rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection and security
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is:

Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
Website: autoriteitpersoonsgegevens.nl